Returns & Refund Policy

1. General Return Policy

At Peekzo.shop, we want customers to feel satisfied with their purchase. If you are not fully happy with an eligible physical item, you may request a return or exchange within 30 days of delivery.

2. Return Eligibility

To qualify for a return, the item must:

  • Be unused and remain in its original condition

  • Include all original packaging, accessories, and any included components

  • Be supported by proof of purchase, such as an order confirmation or receipt

  • Not be customized beyond the standard options shown on the product page

3. How to Request a Return

You must contact us before sending any item back. Return requests must be approved in advance by email.

If your request is accepted, we will provide:

  • A prepaid return shipping label

  • Packing instructions

  • A Return Authorization Number (RA#), which must appear clearly on the outside of the package

Returns sent without prior approval will not be accepted or processed.

4. Damaged or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, incomplete, or incorrect. This includes issues such as:

  • Damage to the item or its packaging

  • Incorrect size, color, or design

  • Missing parts or included components

After reviewing the issue, we will arrange an appropriate resolution.

5. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products, including items with custom text or images

  • Final sale or clearance merchandise

  • Products damaged after delivery because of misuse, mishandling, or improper care

6. Exchanges

If you would like to exchange an item, you should first complete the return process for the original product and then place a separate new order. Once the original return is approved, any eligible credit may be applied toward the replacement purchase.

7. Refund Timing

Once your return is received and inspected, which usually takes 3–5 business days, we will notify you of the approval status. If the return is approved, the refund will be issued to your original payment method within 5–7 business days.

Depending on your bank or payment provider, additional processing time of 3–10 business days may apply before the funds appear in your account.

8. Contact Information

For return, refund, or exchange questions, please contact us using the details below.

Store: Peekzo.shop
Email: contact@peekzo.shop
Phone: +1 413 483 7872
Address: 22 Walker St, Lenox, MA 01240, USA